Forgiveness without apologies
As the saying goes, ‘trust is earned by the penny, but spent by the dollar.’ In other words, while trust is constructed through countless transactions, it can be shattered with only one negative...
View ArticleThe lies of silence
I met with the head of the European region right after a daylong meeting of a global leadership team. I asked what he thought of the decisions the team had made. He said the meeting was “the usual...
View ArticleArt and leadership
I occasionally visit art museums with family and friends, but I’m not very good company. My enthusiasms get the better of me and I become a tad, well, pedantic. I might go on about the difference...
View ArticleCan I give you some feedback…
Your boss passes you in the hallway a few hours after you led an important meeting. She stops you and says, “Hey, about that meeting this morning. I have some feedback for you.” At that moment, what do...
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